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Drivers of Awareness Regarding Social Media Payment Platforms (SMPPs)

Year : 2025

Publisher : Institute of Electrical and Electronics Engineers Inc.

Source Title : 2025 IEEE 9th International Conference on Information and Communication Technology, CICT 2025

Document Type :

Abstract

This study investigates one of the Social Media Payment Platform (SMPP) known as WhatsApp Pay’s awareness among users in Uttar Pradesh, India. Data was collected via a survey from 449 respondents, then analyzed using SPSS. Results indicate a moderate level of WhatsApp Pay awareness, influenced by security features, user context, and Pay insight and Pay Connect insights. The study suggests increased government promotion and regulation to enhance global awareness. Future research should broaden the scope and sample size for greater generalizability.